Help Desk

IT Services offers a help desk to assist students, faculty, and staff with issues related to technology across the university. If you have issues related to any of the following, contact the Help Desk to speak with a technician who will assist in finding a solution. Help Desk services are divided between students and faculty and staff.

Some of our more common issues that are reported to our office include, but are not limited to:

  • Problems logging into computers or websites
  • Phones
  • Wireless connectivity
  • Email
  • Lost equipment
  • Computer failure
  • Technology moves
  • Copiers
  • Printers
  • Network connection
  • Software issues

To resolve the issue in the fastest way possible, you may want to visit our Self-Help page before calling or submitting a trouble ticket to the Help Desk. You may be able to resolve your issue with some of the self-diagnostic questions and tools provided.

The help desk can be contacted in any of the following ways:

Hours of operation

The Help Desk is available from 8:30 a.m.-5:00 p.m., Monday through Friday.

  • Hours 8:30 a.m. to 5 p.m. (EST)

Phone

We encourage you to leave a message if no one answers. One of our support staff will be assigned your ticket and contact you once it’s received.

  • 260.399.2858
  • 800.937.2448, ext. 2369

Online

If it is after hours or you prefer to submit a ticket online, you can do so by selecting one of the links below: